Return and Refund Policy

Policy for Returns

If you are dissatisfied with your order for any reason, you have the option to return it, provided that your item meets the following conditions:

  • The return must be made within 03 days from the date of delivery.
  • All items to be returned or exchanged must be unused and in their original condition and should not be damaged or tampered with.
  • The refund or replacement for products is subject to inspection and checking by UPL.
  • Damages resulting from neglect, improper usage, or digital content such as e-books will not be covered under our Returns Policy.
  • Availability of stock with the supplier determines the possibility of replacement. If the product is out of stock, you will receive a full refund without any further inquiries.

 

Policy for Refunds

The refund will be processed once we have finished evaluating your return.

Availability of stock with the supplier determines the possibility of replacement. If the product is out of stock, you will receive a full refund by 7 to 10 working days..

Please note that the Cash on Delivery convenience and shipping charges will not be included in the refund amount for your order, as these charges are non-refundable.

Contact Us

The University Press Limited 74/B/1, Green Road RH Home Center 2nd Floor, Suit# 224-239 Farmgate, Dhaka-1215.(Next to Asia Pacific University, Opposite Green Supermarket).
Helpline (+8802) 44815288 (+8802) 44815289
Fax (+8802) 57160710